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FAQs

Question

I've lost my password, what do I do?

Answer

Resetting a lost password is a two step process. First go to the lost password form and enter your username OR email and click on "Send Password", you will receive the confirmation code by email. Then return to the form and enter your username OR email and also the confirmation code you received, click on "Send password" again and receive a new password by mail. To change your password to something easier to remember (so you don't have to do this again), after you login go to "Your Account", and then "Change my info", fill in the two password fields with our new password and submit the form.

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