[quote=Wolfman]I think anyone who has been in business has been on the wrong side of a horror story like this. A wise boss once told me it isn't weather you are going to make a mistake, it is how you deal with it once you have made it. It sounds like SLO is dealing with this by ignoring it and hoping it will go away and by doing so has just made it much much worse than it needed to be.
I have found that in the long run it is much better to own up to an error really early on and fix it as best as possible. You might be a little embarrassed in the short term but one or two stories like this one can completely kill your business. One satisfied customer will tell 10 of thier friends about it. One pissed off customer will tell 1000 people they meet about it.
It's too bad some people have to learn that lesson the hard way or don't learn it at all![/quote]
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