[quote=solsailer18]This sucks... I just read your thread after placing an order for a new tramp from SLO. I e-mailed them to request a fabric sample card for comparison and received it in the mail three days later so it seemed like a good omen. Placed my order via pay pal and got notification that it was being shipped the next day. UPS dropped it off today (three days later without the express upgrade.) I'm very happy with the overall quality of the tramp and I'll be sure to let you know if it installs easily and fits well. My good fortune not withstanding I will definitely think twice about doing business with them again. I'm in retail myself and the biggest key to providing great customer service is being big enough to own up to your mistakes and find a way to make things right for the customer. They obviously don't have your tramp anymore and the best thing they could do at this point is let you in on their dirty little secret and find away to coax your forgiveness. Hope your situation gets resolved and sorry to hear that my experience wasn't shared by all.[/quote]
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