[quote=goodsailing][quote=JohnES][quote] RANT ON[/quote]
Goodsailing.. get use to this mode of communication..
I had a conversation with a client recently regarding email... she would email me a question, I would call and leave a message, she we email me right away asking if I could email her the answer... This tells me she was sitting at her desk and could have taken the call...
I call her again, leave another message, this time I get a prompt returned call from an aggravated client telling me she only works with email... and doesn't take phone calls she noted she finds talking on the phone annoying.... Ummmm excuse me what are you being paid to do???? After I let her her rant I explain to her that:
Chances are I am in the field and I want to make sure we are providing prompt service to their inquires... I further explain we're one of the last companies when you call our support line you get a live voice 24/7.. and this is how we do business. You may be talking to someone in Australia, but you talking to a real person not a bunch of press #4, Press #9, press #1 or an automated email response.
Secondly I explained if I do respond to email, chances are if I am in the field I will need to stop, pull over, fire up the iPad, and start typing... and I can only answer that question.
Thirdly, chances are once I respond to your email, you're going to have four or five more questions... which they always do.... that again I have to stop and address.... that can be covered in a call while I am in bumper to bumper Los Angeles traffic.
Funny.... she now emails me stating she has a few questions and to give her a call when I have the time... to which I promptly call.. we're moving in the right direction.
Moving further on, I have a friend that teaches Health Assessment at a pretty well known university in So Cal. This is teaching nurses and doctors (students) how to do an initial physical exam... They now have to teach a course in basic communication skills as many of the students coming in these days don't as she notes even know how to communicate... She has even gone as far as all phone or electronic devices are not allowed in class.. she as a table for them to leave them on... and has petitioned the dean to addopt this policy for the whole school.... good luck with that!
Don't feel bad Goodsailing... pretty soon we'll have chips in our heads that will allow us to communicate without even doing anything..
[quote]RANT OFF[/quote][/quote]
And it is getting worse. People not only don't know how to communicate they can't even walk. Distracted walking is now the cause of many accidents. Plus, cell phones are the target of bag guys. July 4 a man on DC Metro was stabbed 40 times and kicked in the head dead as riders watched in horror. Fight started as bg went for cell phone. see washpost dc metro stabbing july 4.
Hopefully someday Phone= taking care of business; emailing and text= noise. (The way I see it now for business communications regarding buying and selling assets.) If you can't schedule a phone call via email there is no sense in continuing the discussion.)<!-- editby --><em>Edited by goodsailing on Jul 16, 2015 - 09:03 PM.</em><!-- end editby --> [/quote]
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