[quote=MN3][quote] I'm very pleased with their cleaning and repair process. I had to get a new zipper along with some other minor repairs so it cost more than the basic process, but now I have a nearly new looking jib for much less than the cost of a new one.[/quote]
as per cleaning... sure.. no biggie if done right
repairs, even big tears - absolutely
re-stitch a poorly cut - ummmm not so sure... Like mentioned above, could improve but not close to optimal
sail restorations - I'm not a big fan
once a sail is blown out... it's blown out
you can change the leach, luff, foot, hardware and get it bleached/stained/tiedied.... it's still blown out
you may improve it a little bit, make it look much newer, but save your money for a new jib....
i probably wont buy another used jib in my life (i've probably purchased over a dozen so far)
[quote]Upon further review....my clew plate was supposed to be re-riveted to the tune of $xx. This was NOT done.[/quote]
any shop can occasionally misplace their cranium into their anal cavity... we are human, we all screw up
it's how they handle it that counts in my book
What happened to Dan is unacceptable in my opinion - sounds like they damaged the sails, tried to send them home without notice, made excuses and then didn't make the customer "whole" with again. I would have gone ballistic
This crap happens with shops that lack quality controls and a good working "system" (i.e. a work order that contains all items the client requested - with notes).
I try to work with local companies when possible so i can verify the work before i leave. but don't get me wrong.. they screw up too.[/quote]
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